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• Connection from abroad not possible. Why?

  Access to your account is only authorized from Belgium. If you are currently abroad, it is not possible to:log in to your accountcreate a new account Why?We confirm th...

• I haven't been able to authenticate myself. What should I do?

  If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to dateChe...

• How do I use Itsme to authenticate my account?

  Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your documents;To ...

• How do I authenticate my account using the ‘Take photos’ option?

  Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several photos of your documents; Ou...

• Authentication mandatory since 1 May 2025

  From 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few weeks now:  Rest assu...

• My request to turn off the default limit has been denied and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the Centra...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note th...

• How do I change my deposit limits?

  There are two types of limits at Circus Sport: personal limits and the default limit. Personal limitsYou can change your personal limits at any time from your account ...

• My transaction was declined. Why? Who should I contact?

  If you are trying to make a deposit but your transaction is declined or you are experiencing an issue with the payment page, there are several possible reasons: • Your...

• Instant bank transfer - Open banking. How does it works ?

  Instant payments allow you to deposit faster, by being directly connected to your bank. From the deposits page, simply select the following method:   Once selected, yo...

• I can't make a deposit. What should I do?

  If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date,...

• I can’t log into my account. Why?

  If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, your ac...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal weekly l...

• I would like to turn off my legal limit, is that possible?

  Yes.To do this, go to your account settings and click on the "remove limit" button:   Your request will automatically be forwarded to the Gambling Commission. Within 7...

• My account has been suspended. What should I do?

  If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common reason...

• I want to delete my account. How do I do it?

  To request the closure of your account, you can contact us through: the contact form via our email address support@circus-sport.be.  We invite you to specify the reaso...

• I would like to change the email address linked to my account. How can I do it?

  If you want to change the email address linked to your Circus Sport account, please contact our customer service via the contact form, the Live Chat, or by email at su...

• I would like to cancel my self-exclusion. Is this possible?

  It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ends before you can reconne...

• I'm not able to register at Circus Sport. What should I do?

  If you aren’t able to register, you might already have Circus Sport account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importa...

• How can I register at Circus Sport?

  Registering at Circus is easy! Simply click on the “Register” button.You will then have the opportunity to register in just a few clicks using the itsme® application, ...

• I feel like I am losing control of my gambling behavior. How can I get back control?

  At Circus, we think that gambling should above all remain fun and entertaining. If you think you are addicted to gambling, you can ask to be banned from gambling, temp...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gaming b...

• I want to take a break or exclude myself for some time. How do I do it?

  Do you want to take a step back from games of chance so you don’t lose control?We have various moderation tools to allow you to better manage your betting behavior. Fo...

• I sent my documents to authenticate my account, but I haven’t got a response yet. Why?

  The processing and validation of your documents takes on average a few days during our customer service’s opening hours.However, it can sometimes take longer for vario...

• All About Cards

  Cards are special rewards available during the 2026 World Cup. They allow you to participate in exclusive Prizepools. How do I get cards?You automatically receive 1 Ca...

• Why has my status been reset?

  If you do not make any deposits for a continuous period of 7 months (210 consecutive days), your status will automatically be reset to Blue status. This is part of our...

• What is an active player, and what perks can they access?

  You’ve certainly noticed it: some features and promotions on our website are available to active players only. But what does it exactly mean? To be considered an activ...

• What does the new legislation change for me as a player?

  Circus is now divided into 2 separate websites: one for casino and one for sport. You must now have 2 separate accounts: one for casino and one for sport. If you regis...