Account and registration

Connection from abroad not possible. Why?

Access to your account is only authorized from Belgium. If you are currently abroad, it is not possible to:log in to your accountcreate a ne...

I haven't been able to authenticate myself. What should I do?

If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the...

How do I use Itsme to authenticate my account?

Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few p...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!Several options are available:- Authenticating with ItsMe;- Authenticating by taking several p...

Authentication mandatory since 1 May 2025

From 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for ...

I can’t log into my account. Why?

If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong pass...

My account has been suspended. What should I do?

If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here...

I want to delete my account. How do I do it?

We understand that you may want to close your account. This process is simple, and our team is here to support you. Closing your account To ...

I would like to change the email address linked to my account. How do I do this?

If you would like to change the email address linked to your account, click the "forgot password or email" button on the login page. You can...

I would like to cancel my self-exclusion. Is this possible?

It depends on the type of exclusion you have set up. Have you set up a 6-month exclusion or a gaming break? You must wait until this period ...

I'm not able to register at Circus Sport. What should I do?

Can't register? Maybe you already have an account? As a 100% legal site certified by the Belgian Gaming Commission, we attach great importan...

How can I register at Circus Sport?

Registering at Circus is easy! Simply click on the “Register” button.You will then have the opportunity to register in just a few clicks usi...

A family member has passed away and had an account on this site. What should I do?

All of our teams extend their sincere condolences to you. If your relative was registered on our site, we invite you to contact our customer...

I did not receive the password reset email. What should I do?

To receive the reset email, it is essential that the email address you provided is the one linked to your player account. If this is the cas...

I would like to delete my personal data. Is that possible?

For any requests regarding your personal data, we invite you to contact our customer service with details of your request. In the case of a ...

I would like to obtain a copy of my personal data, is that possible?

This is indeed possible by contacting our customer service. Your request can be processed, and our teams will send you your data as soon as ...

I would like to change my first name or last name on my profile. How do I do that?

You cannot change your first name or last name from your player account. To request this change, send our customer service a copy of your ne...

How can I login with ItsMe?

On the login page, click on ‘Log in with ItsMe’: You then have two options:Scan the QR code with your ItsMe app and then enter your personal...

I think my account has been hacked. What should I do?

If you think someone has accessed your account without your permission, act as soon as possible. You still have access to your account1. Imm...

Can my game credit be transferred from my Casino account to my Sport account?

No. Your accounts, and therefore your game credit, are now completely separate.

I no longer want to receive emails or communications from Circus Sport. Where can I disable them?

You can unsubscribe from promotional communications in your account settings. If you cannot find this option, contact our customer service t...

Can I have several Circus Sport accounts?

No. The legislation prohibits having several accounts on the same sports betting site. This is, among other things, why you must provide us ...

Which professions are banned from gaming?

People carrying out certain professions, such as notaries, magistrates, bailiffs and police officers, are not allowed to gamble and can ther...

Do you have to register to bet on Circus Sport?

Yes, you need to be registered to bet on Circus Sport.  REGISTER NOW

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username.Since only one account is allowed per person, it is also not possible to cr...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.However, you...

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your Circus account, please contact us via the contact form, the Live Chat,...

I’ve moved. Do I need to inform Circus?

Yes. You are obliged to inform us of any changes to your personal information. CHANGE MY ADDRESS

How do I change my personal details?

To modify your personal information, go to your account, select the "Settings" tab, then "Personal information." You can modify your mailing...

I’ve forgotten my username or password. How can I retrieve them?

To recover your username or password, click on "Forgot password or e-mail" in the "Login" menu and enter the email address linked to your ac...