If you haven't received your deposit, please contact our customer service team and include a screenshot of the transaction in question, as well as the blockchain on which the transaction was made.
Warning: Be careful not to select the wrong currency or network when making your deposit. Make sure to send the currency you selected on the deposit page, and make sure to complete the deposit from the deposit page before switching to your app. Otherwise, your funds may not arrive in your account and may be lost.